Call: Decision Point Research is a data collection company that serves the market research industry. Our core activities are recruiting for qualitative and quantitative research. We are seeking a project coordinator to help with the development and coordination of recruitment plans.
Reports to: Vice-President, Operations
Duties & Responsibilities:
- To review project Screeners, grids, and other materials from client and identify any unclear or missing information
- To assist with the development of recruiting plans for each project, including sample identification and/or procurement, desk research, etc.
- To setup respondent grids in Google Sheets with appropriate screening details
- To coordinate facility arrangements as necessary for focus groups, IDIs, CLTs, etc., including incentives, meals and refreshments, sign-in sheets, etc.
- To coordinate the confirmation of respondents for particular studies and subsequent attendance reminders
- To assist with outreach to potential project respondents through e-mail and fax blasts
- To identify and provide sample records from previous studies to recruiting staff
- To assist with maintenance of Project respondent database(s)
- To assist with the deployment and scheduling of recruiting staff to meet project workloads
- To communicate as necessary with clients to provide updates on project status
- To communicate as necessary with external resources, including suppliers, facilities, sample providers, etc. to meet project timelines and to achieve expected project performance
- To manage selected smaller projects as appropriate
- To provide the appropriate MRIA contact with new projects and respondent lists and check database recruits against MRIA blacklist
- To promote an inclusive, positive, team- and results-oriented workplace culture
- To assist in the performance of other duties as required
Key Performance Criteria:
- Client satisfaction
- Project profitability
- Project show rates
- Development and submission of valid ideas for improvement of the process and quality of Recruitment
